Question 1

How do I read my water bill?

Accepted Answer

Your bill lists the previous and current meter readings, the consumed volume in cubic metres, tariff blocks, wastewater service, fixed fees and government tax. The total due and due date appear at the bottom.

Question 2

What payment channels are available?

Accepted Answer

You can pay through the Miyahuna app, the customer portal, eFAWATEERcom, CliQ, participating banks, and all branch counters.

Question 3

How long does a new connection take?

Accepted Answer

A standard residential connection is completed within 10 working days from document verification, subject to site inspection results.

Question 4

What should I do if I notice a leak?

Accepted Answer

Report it immediately through the app's Report a Leak service or call 117116. Emergency crews respond within 24 hours.

Question 5

How can I dispute a bill?

Accepted Answer

Submit a Billing complaint from the app or portal with a photo of your meter. A review is completed within 5 working days.

Question 6

Can I manage more than one subscription?

Accepted Answer

Yes. Link unlimited subscriptions to a single account and switch between them from My Accounts.

Question 7

Is my personal data protected?

Accepted Answer

All data is encrypted in transit and at rest and handled under Jordan's Personal Data Protection Law No. 24 of 2023.

Question 8

How do I book a branch appointment?

Accepted Answer

Open Appointments, choose a branch, service and available slot. You will receive a QR ticket to scan at the counter.

Frequently asked questions